Indiana woman Sarah Owen Bigler was being thoroughly inconvenienced in a branch of one of the most popular convenience stores in the U.S. in early 2016. One particularly awkward customer in her queue for the till was holding things up. As a busy working mom, Sarah was on the verge of getting severely agitated – she had things to do and places to be. But then she stopped and listened to what was going on between the lady in front and the cashier, and it altered things for the harassed parent. Later, Sarah took to the internet to tell people exactly how much it meant to see and hear a young man be the change he wished to see in the world. And it appeared that a large portion of the online world loved hearing it.